FAQs
What is Toysalvage.com? - back
Toysalvage.com is a live online auction where members can bid on salvage recreational vehicles and property items that have been deemed as insurance total losses, theft recoveries, and or repossession.
How old do I have to be to be a member? - back
You must be 18 years old.
Do I have to be a dealer to register? - back
No, memberships are available to the general public.
I want to be a member, but I do not have a paypal account, how do I pay? - back
You don’t need a paypal account in order to register. Fill out the registration information, submit it, click the link to go to paypal and then you will find a link to enter in your credit card information.
How do I get registered to become a member? - back
You can sign up to become a member on the Member Sign-Up Page. Memberships are $5 and good through December 31st of the current year.
I just registered and I am not able to log in. Why? - back
The registration process can sometimes take up to 36 hours. You will receive an email notification when your registration has been processed.
What do I do if I can’t remember my password/username? - back
Please contact us to verify your login information.
Can I change my password or other information online? - back
No, please contact us if you would like to change any of your registration information.
It says my membership expired, how do I renew? - back
After you login and it says your membership has expired, click on the membership renewal link.
Are the items on the website available to come and look at? - back
Yes, on-site viewing is available for members only at our current address-329 Bunker Lake Blvd, Ham Lake, MN. 55304.
What are the hours for viewing? - back
You can view a listing of Hours here
Can I bring my kids to see the items? - back
Kids under the age of 16 are not allowed in the sale lot.
Is there anywhere to find information about the value of the salvaged items? - back
Yes, on the homepage of the website you can find a parts and service link under the auction categories.
Where can I find parts for the salvaged items? - back
On the homepage of the website under the auction categories is a parts and service link.
Does toysalvage.com sell parts? - back
No we do not. We auction the whole item as is.
Can I buy an item outright? - back
All of the items offered for sale have to be run through the online auction.
How does the auction system work? - back
Toysalvage.com uses an online proxy bidding system to auction the items for sale. When you place a bid, you enter the maximum amount you’d be willing to pay for the item. Your maximum amount is kept confidential from other bidders. Your bid is compared to those of other bidders. The system places bids on your behalf, using only as much of your bid as is necessary to maintain your high bid position. The system will bid up to your maximum amount. If another bidder has a higher maximum, you’ll be outbid. BUT, if no other bidder has a higher maximum bid when the item closes, you will be considered the high/winning bidder.
How high should I bid? - back
Bid the maximum amount that you are willing to pay for the item. Remember, there are fees that will apply.
How do I know if I am winning an item? - back
In your watch list, the current price of the item will have a green box around it if you are currently the high bidder.
I was bidding on an item and it is no longer in the sale. Why? - back
Toysalvage.com reserves the right to add or remove items without prior notice.
When does the auction close? - back
The auction closes every other Wednesday at Noon or 5 minutes after the last bid. If a bid is placed on an item between 11:56am and 12:00pm on the date that the sale ends then that item will get extended 5 minutes from when that bid was placed. If an item gets extended, it will not close until the high bid has been held for 5 full minutes.
When will I know if I was the high/winning bidder? - back
Members will be able to view the sales results on the website (under My Toysalvage) the first business day after a sale.
When does the item need to be paid for and picked up? - back
You need to pay for your items within 3 business days following the sale or you will be charged a $45 late fee. Items need to be picked up within 3 business days following the sale to avoid a $10/day storage fee.
What payment types do you take? - back
Cash, Cashiers Checks, and Money orders from major U.S. banks, United States Postal Service, Travelers Express or American Express. ToySalvage.com also accepts Visa, Master Card and Discover. A 3% admin charge will be added for payments made with credit card.
Can I pay online for an item that I won? - back
No, payments can be handled here at our location, mailed, or done over the phone with credit card.
Do I pay sales tax if I am from out of state? - back
On units registered with the Department of Motor Vehicles tax will not apply. With items not registered with the Department of Motor Vehicles tax will apply. With questions please contact us.
Do I have to pay sales tax on property items? - back
Yes, sales tax will apply for property items.
How much are your buyer fees? - back
You can view a our buyers fees here.
I won an item, but have decided that I do not want it. What can I do? Are there any fees for reneging? - back
You can choose to renege. Toysalvage.com charges $150/item for reneging. Two reneges by a buyer will result in membership termination.
Will you help me load the item up? - back
We can help set an item on a trailer. We will NOT strap down the item or hook up any trailers. There is a $15 load fee for items that require the big loaders.
Can I pick-up the item I won on Saturday? - back
No, we do not do pick-ups on the weekends.
Do you deliver items? If so, what are your rates? - back
A list of rates is available here.
I know an item received bids last sale and it is running again. Why? What happened? - back
Often the insurance companies expect a greater return out of an item and will choose to re-run that item. Also, sometimes an item may have a reserve or minimum bid placed on it and if that reserve is not met then that item will be re-run.
